Privacy Policy

This privacy policy explains how Temperidas ("we", "us", "our") collects, uses, and looks after personal information when you visit our website at temperidas.pro or contact us about our watch repair services. We want you to feel comfortable sharing the information we need in order to serve you, and this policy describes the practical arrangements that sit behind that.

1. Who we are

Temperidas is a watch repair workshop based at 256 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. We operate as a small, independent business and handle your personal information directly — we do not sell it or pass it to third parties for marketing purposes.

You can reach us about privacy matters at [email protected] or by telephone on +66 53 218 470.

2. Information we collect

2.1 Information you provide directly

When you use the contact form on our website, or write to us by email, we receive:

• Your name
• Your email address
• Any other information you choose to include in your message

We use this only to respond to your enquiry or to manage an ongoing repair booking. We do not add you to any mailing lists without asking you first.

2.2 Information collected automatically

When you visit our website, standard server and analytics tools may collect:

• Your IP address (in anonymised or truncated form where possible)
• Browser type and version
• Pages visited and time spent on each page
• Referring website (the address you came from)
• General geographic location (country or region level)

This data helps us understand how the website is being used so we can improve it. It is not linked to any personally identifying information unless you have also submitted the contact form.

3. Cookies and tracking

Our website uses cookies — small text files stored on your device — for analytics and basic functionality. We also use third-party analytics tools (such as Google Analytics) that set their own cookies to measure visit patterns.

You can manage or withdraw your cookie preferences at any time. Please see our Cookie Policy for a full explanation of which cookies we use and how to control them.

4. How we use your information

We use the information we collect for the following purposes:

• Responding to enquiries submitted through the contact form
• Discussing and coordinating watch repair appointments
• Maintaining records of completed work (where relevant)
• Analysing website usage to improve the quality of the site
• Complying with any applicable legal obligations

5. Legal basis for processing

Where data protection law requires us to identify a legal basis for processing your information, we rely on:

• Legitimate interests — for analytics and website improvement, where those interests do not override your own rights
• Contract performance — where processing is necessary to respond to your service enquiry or to carry out a repair you have requested
• Consent — for any optional cookies beyond those strictly necessary to run the site

6. Sharing your information

We do not sell or rent your personal information. We may share it in limited circumstances:

• Service providers — companies that help us operate the website (such as hosting or email services), who are contractually required to keep your information secure and use it only for the purposes we specify
• Analytics platforms — anonymised or aggregated data may be processed by tools such as Google Analytics
• Legal requirements — if we are required to disclose information by law, court order, or regulatory authority

7. How long we keep your information

We keep contact enquiries and related correspondence for as long as is reasonably necessary to respond fully and to keep a record of any service provided. We generally review and delete old records annually. Analytics data is typically retained in aggregated, anonymised form.

8. Your rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information we no longer need
• Object to or restrict certain types of processing
• Withdraw any consent you have given

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable time and, in any event, within any period required by applicable law.

9. Security

We take reasonable steps to protect the information you share with us — including using secure, encrypted connections (HTTPS) for the website and keeping access to contact records restricted to those who need it. No system is entirely without risk, and we cannot guarantee absolute security, but we handle your information with care.

10. Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to read their own privacy policies.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the applicable legal framework. When we make material changes, we will update the date at the top of the page. Continued use of the website after a change constitutes acceptance of the revised policy.

12. Contact

If you have any questions about this policy or about how we handle your information, please write to us:

• By email: [email protected]
• By telephone: +66 53 218 470
• By post: Temperidas, 256 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand